Do you do CTP/Green Slips?

Yes - we are authorised agents of QBE and Allianz in relation to CTP/Green Slips in NSW.

As a start-up business, what cover do I need?

This depends on the type of business you are in. New insurance policies are being developed constantly as the world and the risks you face change. DKG Insurance Brokers undertake regular training and remain abreast of all developments within the industry, so they are well placed to regularly review your risk areas and advise accordingly.

How do I obtain a quote and how long does this take?

The duration of an insurance policy can vary depending on several factors, including the type of insurance, the insurer's processes and the specific terms and conditions of the policy. Typically, insurance policies can be issued and activated within a few days to a few weeks. However, more complex policies or those requiring additional underwriting may take longer to process.

Why should I use a broker instead of going direct with an insurance company?

As insurance brokers, our priority is to represent your interests at all times and to provide you with professional guidance in everything pertaining to your insurance in a market that is forever changing in premiums, product availability and policy conditions. Our team of Qualified Practising Insurance Brokers is trained to understand the differences between various policies and is often able to negotiate premiums that aren't available to you. In fact, some insurance policies are only available through intermediaries such as brokers. Our role as brokers is to source the most appropriate policies for your circumstances and to advise on the various areas of risk for you or your company.

What is a Product Disclosure Statement (PDS)?

A Product Disclosure Statement or PDS should be provided to retail clients prior to them making a decision to purchase an insurance policy. The PDS is issued by the insurer and highlights significant information about the policy of which you should be aware. This includes information about the insurer, significant benefits and features, things that are not covered, significant risks and other important information. You should carefully read the PDS prior to making a decision about purchasing an insurance policy.

What is a Financial Services Guide (FSG)?

A Financial Services Guide (FSG) must be given to a potential client by a licensee (or an Authorised Representative) as soon as practicable. It sets out information in relation to how we do business such as documenting the standard basis on which we act for the client; providing all statutory notices; other information required by law (e.g. how we get paid); and explaining how we will handle a client’s business.

Recovering after Ex-Tropical Cyclone Alfred—we’re here for you

Name: DKG Insurance Brokers
Address: Level 3, Suite 10/345 Pacific Hwy, site_locality, NSW, 2060, Australia
Telephone: +61 2 9929 7299
Price range: Contact Us
Rating: 5.0/5

Posted on: 13 March 2025

All

Business Insurance

Claims Management

Insurance Risk Management

Property Insurance

March 2025

We’re taking action with proactive claims assistance, cutting through red tape to get you the support you need—fast.

In the aftermath of Ex-Tropical Cyclone Alfred, the real challenge begins. At DKG Insurance Brokers, we understand that in difficult times, actions speak louder than words and we’re here to help. That’s why we’ve already reached out to our customers in the affected regions, ensuring you have the support you need to move forward.

“In times of crisis, our customers need certainty, clarity and action—not delays and frustration. Our priority is getting claims resolved swiftly and fairly, so you can focus on rebuilding and recovery,” says Luke Kelly, Managing Director, DKG Insurance Brokers.

Our priority? Making your claims process as simple and stress-free as possible. Whether it’s property damage, business interruption or vehicle losses, we’re here to advocate for you and speed up the process with insurers.

How we make a difference

Direct and proactive claims support – No waiting in queues. We’re already working with insurers to get faster responses.
Cutting through the red tape – We know how to navigate insurer requirements and get your claim moving—so you can focus on rebuilding.
More than just paperwork – Sometimes, recovery is about more than insurance. If you’re facing unexpected challenges, reach out—we may be able to connect you with additional support.

“Our claims team is committed to securing fair and timely outcomes for our customers. We work closely with insurers to streamline the process, minimise delays and ensure claims are handled as efficiently as possible,” says Rouen Van Eck, Executive General Manager, Insurance, Risk and Strategy, DKG Insurance Brokers.

Your claims support team

Introducing two of our expert claims specialists today—just a few of the dedicated professionals behind our industry-leading claims management team.

Rhonadel Crispino – Claims Manager
With over 20 years of claims experience, Rhoni is the driving force behind seamless claims management. Leading the team since 2017, she’s all about efficiency, expertise and making the complex simple.

Julie Lam – Claims Officer
With over 20 years of insurance industry experience, Julie is a trusted expert in claims management. She’s dedicated to delivering efficient, seamless claim solutions with precision and care.

Government assistance available

While we handle your insurance needs, government financial assistance and recovery support are available for affected communities in Queensland and New South Wales.

Income support for individuals who have lost income due to the cyclone.
Emergency hardship assistance to help cover essential costs like food and accommodation.
Structural repair and rebuilding grants for eligible residents with significant property damage.

For details on eligibility and application processes, please visit:

Australian Government Disaster Recovery Allowance | For Queensland residents, visit this link and for NSW residents, visit this link.
Queensland Government Disaster Recovery Support
NSW Government Recovery Updates

Mental health support

Recovering from a disaster takes more than just financial and physical resources—it takes resilience. If you or someone you know is struggling, help is available 24/7:

Lifeline – 13 11 14
Beyond Blue – 1300 22 46 36

A call for blood donations

In the wake of Ex-Tropical Cyclone Alfred, there has been a steep drop in blood supplies, as multiple donation centres were forced to close. An additional 6,000 blood donors are urgently needed to replenish supplies and ensure hospitals have what they need for those requiring critical care.

If you’re in a position to donate, your contribution can make a life-saving difference. To book a donation, call 13 14 95 or book online.

We’re here for you

If you need assistance with your claim—or just want to talk through your next steps—please contact us today on 1800 252 926 or email us at insurance@dkg.com.au. We’re here, ready to help.

Note: Government support information is subject to change. Check official websites for the latest updates.

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